Call 08457 740 740. Firstly please tell us about the account that your complaint relates to and the nature of the problem you have had.


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Account type Account type you are complaining about Please select Dont worry if youre unsure which option to choose select the option you think is closest to your complaint and some further options will appear below.

How to make a formal complaint to royal mail. Its the best if you could send directly to the manager and Cc it to the service departments mail and even Bcc to the companys mail. A formal complaint is backed by a legal document that sets out the facts and legal reasons that you believe are sufficient to support your claims against a party that entitles you to a remedy for the damages caused. PO Box 1285 Warrington WA1 9GL.

If your enquiry or complaint is about the collection or delivery of your mail lost damaged or delayed mail redirecting your mail tracking an item or advice on what services to use when posting an item you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail. Royal Mail generally aims to make First Class deliveries the next business day throughout the nation. Our story documents our experience of following the Royal Mail Complaints Procedure and is intended to offer guidance on how to complain to Royal Mail.

Should you wish to cancel your complaint you can do so here. 03454 04 05 05. You can also write to us please read the important message here before doing so.

Please complete the form below. You can contact the Postal Review Panel at any time quoting your Royal Mail reference number. Just visit our Contact Us page to find the most suitable email address to share the details with us.

Call Royal Mail Customer Service Centre and make your complaint. Provide evidence Cancelling a claim. Available for you to express your concerns or provide feedback about your experiences with RBC companies are these three steps which we suggest be taken in the following order.

You can write to us at. Begin your letter with Dear Mr Mrs Miss or Ms. As a first step in the complaint process please start at the source of your issue by visiting your local branch call the contact centre or send an email to discuss the matter.

You can view our complaints policy in full to learn more about how well deal with your complaint. Explain your problem Why are you complaining. Start at the source Contact the appropriate centre Escalate your Complaint We want to handle your complaint in the most efficient and professional manner possible.

Postal Review Panel For complaints already handled by Stage 1 2. If you prefer to call our teams will be happy to discuss things with you. Only use the form below to report the following to our office.

They offer practical advice via the telephone and on-line. Were sorry you would like to make a complaint about Royal Mail. You can make a complaint via our contact us page.

Other methods including mail and fax are outlined on the ATO website. Your full name and address Daytime contact number Email address Details of your complaint what happened and when If we need any more information well be in touch. Royal Mail Statutory Pension Scheme.

03454 04 05 06. This is called the Internal Dispute Resolution Procedure IDRP. Please use the contact details in the letter email or text we sent you.

Telling us gives us the chance to say were sorry and explain it also helps us improve things. To begin the IDRP you should contact us in writing at the address above. For complaints in which you think you or your organisation were treated unfairly andor your or their privacy was infringed in a programme please send directly to Ofcom Fairness and Privacy complaints at our head office address.

If we cannot resolve your complaint there is a formal complaints process in place. To submit your complaint in writing please send it to. Injury compensation fraud Embezzlements and financial crimes Contract Fraud Kickbacks Computer Crimes Narcotics Employee Misconduct.

The Royal Mail has a Customer Charter the wording of which you can always throw back at them with a nice quotation when they fail to deliver proper service They encourage you to complain online which is easiest for them but you can fill out a Loss Damages or Delay form which you can order online or pick up from a post office or obtain by calling Royal Mail on the. If you are a tax agent you can submit your complaint using the Tax practitioner complaints online form through Online services for agents. If you need an update on a complaint youve made feel free to get in touch.

Make a complaint If something is not quite right and you would like our Customer Relations team to look into it for you then please fill out our complaints email form below. Please keep in mind we are an independent agency of the Postal Service and cannot help you with day-to-day mail delivery and customer service issues. Share the details with us and well make sure your compliment gets back to the right person or team.

Go to the Account Type dropdown menu and select Existing complaint Our complaints team will get back to you. Call 08457 950 950. For complaints see our contact page and click Complaints and claims.

If you want to give us more information or you want more from us please contact us using our Online Complaint Form. If weve been in touch to ask for evidence for an existing claim - proof of posting proof of value photos of damaged item etc - the quickest way to send it is by completing our online form. However Royal Mail will always want to try and resolve any concerns or complaints you have and it is strongly recommended that you work with the.

Methods of lodging a complaint include calling 1800 199 010 or accessing the Complaints Form. Formal Complaint Letter This is a letter that you use to communicate your concerns and voice your issues to the authorities. If you contact us through our website or by post please include.

If you have previously lodged a complaint. Royal Mail Customer Services To make a complaint call us on 03457 740740 or complete our dedicated form here. Darlington DL1 9TX United Kingdom.

We had best results by selecting Option 1. Please be aware that Citizens Advice Consumer Service cannot make a complaint on your behalf or provide advice on specific Royal Mail products and services. First step - Customer Services.

Youll need your claim reference number this will be in the letter email we sent.


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